The agreement, in plain words

1. What you're buying

The services, plan and price are the ones in your signed proposal or checkout page: for example a one-time website launch, a monthly Care, Growth or Growth + Social plan, or custom development work. Anything not listed there isn't included.

2. Fees and billing

• One-time fees, such as the website launch, are due when you start.
• Monthly plans are billed in advance, starting on the day you sign up, and renew automatically each month through Stripe.
• Custom app or development work is quoted separately, at an hourly rate or a fixed price, and only starts after you approve the written quote.
• Paid ads, photo shoots, software subscriptions, domain renewals and other third-party costs aren't included unless you approve them in writing. You pay those directly or reimburse me at cost.
• If a payment fails, Stripe will retry it. Work may pause until the account is current.

3. Minimum term and cancelling

• Monthly plans have a 3-month minimum so the work, especially SEO, has time to show results.
• After the first 3 months, plans continue month to month. You can change, pause or cancel any time with 30 days' notice.
• If you cancel during the first 3 months, the remaining months of the minimum are still due.
• Fees already paid aren't refunded, except where I haven't delivered what was promised for that period.

4. You own your work

Your domain, accounts, content, photos and the website code built for you belong to you. Accounts are set up in your name, with me added as a manager where possible. If we stop working together, I'll hand over anything you need to keep running. I may show the finished work in my portfolio unless you ask me not to.

5. What I need from you

Timely access to the accounts involved (as a manager, never your password), accurate information about your business, and reviews or approvals when I ask for them. Delays on these can move timelines. You're responsible for the accuracy of claims about your own services, prices, licenses and regulatory matters.

6. Results

I'll do the work carefully and report honestly on what it's achieving. Search rankings, reviews, social reach and sales depend on many things outside my control, so specific results aren't guaranteed.

7. Confidentiality

I keep your business information, customer data and account access private, and use them only to do the work you've asked for.

8. Limits

If something goes wrong, my total responsibility is limited to the fees you paid in the 3 months before the problem. Neither of us is responsible to the other for indirect losses such as lost profits. Third-party services (hosting, Google, social platforms, Stripe) are governed by their own terms.

9. Ending the work

Either of us can end the work for a serious breach that isn't fixed within 15 days of written notice. Sections 4, 7 and 8 continue after the work ends.

10. The fine print

These terms are governed by the laws of the State of Idaho. I may update them; changes apply to new proposals and to monthly plans from the next billing period after I tell you. Questions? Use the contact form at getreadylabs.com.